REFUND AND RETURNS POLICY

1. General Policy Guidelines

We gladly accept returns and exchanges on eligible merchandise purchased from DHS.

  • Returns: Accepted within 30 days of delivery.

  • Exchanges: Accepted within 7 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Non‑returnable items: Sale items, final sale items, underwear, swimwear, and intimate apparel.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

2. Returns

Eligibility:

  • Must be requested within 30 days of delivery.

  • Items must be in original condition with tags attached.

  • Sale, clearance, and intimate items are not eligible.

Process:

  1. Contact us at support@discounthubservices.online with your order number, item(s), and reason for return.

  2. Once approved, you’ll receive a Return Authorization (RA) number and instructions.

  3. Pack securely and write the RA number on the package.

  4. Ship via a traceable method.

 

3. Exchanges

Eligibility:

  • Must be requested within 7 days of delivery.

  • Items must be unworn, unwashed, and in new condition with tags attached.

Process:

  • Contact us at support@discounthubservices.online with your order number and desired replacement details.

  • If the requested item is in stock, we’ll process the exchange once the original item is received.

  • If unavailable, we’ll issue a refund instead.

  • Return shipping is the customer’s responsibility unless the exchange is due to our error.

 

4. Refunds

  • Refunds are processed within 1 business day after inspection.

  • Issued to the original payment method.

  • Partial refunds may apply if items show signs of use or damage.

 

5. Damaged, Defective, or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 2 days of delivery at support@discounthubservices.online.

  • Provide your order number, description of the issue, and photos.

  • We’ll provide a prepaid return label and either:

    • A full refund, or

    • An exchange for the correct item.

 

6. Non‑Returnable Items

  • Underwear, intimates, and swimwear (if hygiene liner removed).

  • Final sale items.

  • Gift cards.

  • Clearance items marked “non‑returnable.”

 

7. Shipping Costs for Returns & Exchanges

  • Customers cover return shipping unless the item is defective or incorrect.

  • Original shipping charges are non‑refundable.

 

8. Late Returns

  • Returns after 30 days or exchanges after 7 days will not be processed.

  • Items returned outside the window will be sent back at customer’s expense.

 

9. Gift Returns

Gift items may be returned or exchanged with proof of purchase or a gift receipt. Refunds will be issued to the original payment method used by the purchaser.

 

10. Contact Us

For assistance with returns, exchanges, or refunds:

📧 orders@discounthubservices.online (new orders)

📧 support@discounthubservices.online (refunds & support)

📞 Call +1 (585) 252‑0516

🏠 342 Eldert Ln, Brooklyn, NY 11208, USA